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Frequently Asked Questions
shipping
Orders & Shipping
Available delivery destinations are shown at checkout. If your country is not listed, contact TJ@TylerJacobOfficial.com before ordering so we can confirm whether delivery is available.
Shipping methods and charges are shown at checkout. Free-shipping offers apply only when displayed for your order. Most orders are expected to arrive in approximately 14–21 business days; timing can vary. See our Shipping Policy for details.
International orders may be subject to import duties, taxes or carrier fees. Review any amounts shown at checkout; additional lawful charges may be collected by customs or the carrier. Contact TJ@TylerJacobOfficial.com if you need clarification before ordering.
Most orders are expected to arrive within approximately 14–21 business days. Product-specific timing shown before purchase applies to that order. Processing, transit, customs, holidays and weather can affect delivery. If fulfillment is materially delayed, we will provide any notice, cancellation option or refund required by applicable law.
P.O. Box delivery depends on the destination and carrier. Email TJ@TylerJacobOfficial.com before ordering if you need confirmation. Available delivery options are shown at checkout.
When tracking is available, we will send the details to the email address used for your order. Carrier updates may take time to appear. If you need help, email TJ@TylerJacobOfficial.com with your order number.
Check your address carefully before placing your order. If you notice an error, contact TJ@TylerJacobOfficial.com as soon as possible with your order number and the correction. We will check whether a change is still possible, but cannot guarantee changes after processing or shipment.
Return
Returns & Exchanges
Email TJ@TylerJacobOfficial.com with your order number and the item you need help with. For a size exchange, include the requested size. For an incorrect, damaged or defective item, describe the issue and include photos if available. Please obtain return instructions before sending anything back. We gladly accept exchanges for the same item in a different size. Send us an email to TJ@TylerJacobOfficial.com and note the order number plus item you wish to exchange. Please note that original shipping fees are non-refundable, and we only offer exchanges for sizing.
Tyler Jacob, LLC merchandise is final sale except for eligible size exchanges and refunds, replacements, cancellations or other remedies required by applicable law. Contact us promptly about incorrect, damaged, defective or materially misdescribed items. Nothing in our policy limits non-waivable consumer rights. See our Return & Exchange Policy for full details.
Request an exchange for the same item in a different size within 30 days of delivery. Items must be unused, unworn and undamaged, with original tags and packaging. Exchanges depend on stock availability. These conditions apply to voluntary size exchanges and do not restrict remedies required by law. We will explain any return or replacement shipping cost before you proceed.
We aim to process approved size exchanges within 14 days after receiving the item. We will confirm receipt and send replacement tracking when available. If a refund is required, we will process it within the legally required period; your payment provider may need additional time to post the credit.
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