Question 1

How do I make a return ?

Accepted Answer

All STYNGxTJ pieces are final sale.
 
We gladly accept echanges for the same item in a different size. 
 
Send us an email to info@iamtylerjacob.com and note the order number plus item you wish to exchange.
 
Please note that original shipping fees are non-refundable, and we only offer exchanges for sizing.

Question 2

What is your return policy?

Accepted Answer

If you don’t love the fit of your STYNGxTJ piece, you have a 30-day window from the date of delivery to exchange it for a different size. Please ensure the items are unworn, undamaged, and unused, with all tags attached and in the original packaging.

Question 3

How does your exchange policy work?

Accepted Answer

If your STYNGxTJ piece isn’t the right size, we’re happy to exchange it for you. You can only exchange for the same item in a different size. Please ensure the items are unworn, undamaged, and unused, with all tags attached and in the original packaging.

Question 4

How long does it take to process an exchange?

Accepted Answer

We understand you want your correct size ASAP. STYNGxTJ exchanges are processed within 14 days of receiving your return at our warehouse. You’ll receive a confirmation email once your return is received, and tracking information will be sent for the exchanged shipment. Please note, all items are final sale.

TYLER JACOB

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